But more importantly, employees are safe and protected promoting a healthy work environment. Privacy screens reduce sound so employees can be more efficient and focused on maximizing customer service. Gone are the days of rows upon rows of agents practically touching elbows. To promote employee safety returning to work post-COVID, configurations must change. Curved Call Center Designs to Put Employee Saftey First To create the optimal workspace to support business performance goals, we have found modern and curved call center designs to implement today. But more importantly, the space agents work in needs to change and adapt to support these new and expanded roles. Some of these changes are a result of the pandemic, but most of these changes are due to increased responsibilities that require increased problem solving and more interactions with supervisors and other team members. The job description and day-to-day function of the modern call center customer service agent has changed.
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